SIM Services Disruption Looms As Telcos Begin Platform Migration – ALTON

Wednesday July 02, 2025

The Association of Licensed Telecommunications Operators of Nigeria (ALTON) has announced that Nigerians should expect a temporary disruption in SIM-related services across all mobile networks, NAN reported.

This development was disclosed in a statement released on Tuesday, jointly signed by ALTON Chairman, Mr. Gbenga Adebayo, and Publicity Secretary, Mr. Damian Udeh.

According to the statement, the disruption stems from a directive issued by the National Identity Management Commission (NIMC), mandating a switch to a new identity verification platform. The ongoing migration process, Adebayo said, has led to unforeseen technical issues, impacting the smooth operation of services related to SIM registration, replacement, and verification nationwide.

“The new platform aims to improve the integrity and efficiency of identity management systems.

“However, the transition has temporarily hindered Mobile Network Operators from offering seamless SIM-related services,” he said.

He said operators will not process SIM swaps, replacements, new activations, or related services during this period.

“ALTON and member firms are working with the Nigerian Communications Commission, NIMC, and other authorities to fix the integration issues.

“We regret the inconvenience and urge subscribers to delay SIM-related requests until further notice,” he advised.

Adebayo assured the public of continued commitment to secure and high-quality telecoms services.

He added that timely updates would be shared as the situation progresses.